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Property Information

Address 1: Amapas 175, Emiliano Zapata , Playa Los Muertos

City: Puerto Vallarta - Jalisco

Postal Code: 48380

Contact Name: Veronica Garcia

Phone: + 52 (322) 2234543

Email: reservaciones@hotelvillamercedes.com

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 03:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies:

IMPORTANT
The charge made to confirm your reservation will be reflected in your statement under the name "RHOM LLC" or "Hotel Villa Mercedes". 

• Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.
• We do not issue refunds or credits for flight cancellations, due to any circumstances.
• There are no refunds or credits issued for early checkouts.

Low Season: (from 1rst of May thru 30th September)
• Cancellations made more than 7 days from check-in date will receive a 75% refund of the deposit paid or the option of a credit, which is valid for one year from cancellation date.
• Cancellations made 7 days or less prior arrival or no show we will charge 1 night.
• Cancellations made 24 hours prior to arrival we will charge 50% of total reservation.

High Season: (1rst October thru 30 April)
• Cancellations made more than 15 days from check-in date will receive a 50% refund of the deposit paid or the option of a credit, which is valid for one year from cancellation date.
• Cancellations made 15 days or less prior arrival or no show we will charge 100% of the deposit paid.

High Demand Holidays (Christmas, New Year, President day, Labor Day, Easter)
• We will charge 100% of the total room cost including taxes is required to secure your reservation.
• Non refundable and bookings may not be modified. If you fail to arrive at the hotel on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.

Non Refundable Promotional Rates
• Promotional rates that are not refundable, can not be modified. If you fail to arrive at the hotel on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit.
Terms and Conditions

IMPORTANT NOTE -  Front Desk Hours from 8:30 am to 10:00 pm. If you are planning to arrive out of this schedule please let us know. 


• Hotel only for Adults. Children under the age of 16 years are not permitted to stay at the hotel.
• Pets are welcome (with a supplement), contact us for more information or add this service at the moment of the reservation trough our website.

For regular season
• A 50% deposit of the total room cost including taxes is required to secure your reservation. Please review our Cancellation Policy below. Securing your reservation with a credit card means you accept the terms of our Cancellation Policy.
• The remaining balance of your total room cost including taxes is due on check in at the hotel. We accepts cash (Mexican Pesos, US Dollars and Euros), and credit card (Visa, Master Card and American Express).

High Demand Holidays (Christmas, New Year, President day, Labor Day, Easter):
• We will charge 100% of the total room cost including taxes is required to secure your reservation.

Privacy Policy
Villa Mercedes Petit Hotel respects the privacy of all our guests, and we are committed to protecting it. To best serve you throughout this Web site, you will be asked to provide a variety of information. This information will allow us to provide a personalized experience for each visitor to our Web site.

This Web site does not collect, save or store any personal information from visitors. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our Web site is necessary in order to perform a particular service.

We request personal information from you in order to process online reservations. You must provide contact information (such as name, mailing address, telephone number and email address) as well as financial information (such as credit card number and expiration date, etc.) in order for us to process your reservation. This information is used for billing purposes and to reserve a room. If there is a problem with a reservation, the information provided will also allow us to contact you.